Responsibilities, Terms, Conditions
Please read the following carefully.
RESPONSIBILITY:
The responsibility of Golf Zoo, Inc. and/or its agents are limited. Golf Zoo, Inc. acts only as an agent for clients in regard to travel. Golf Zoo, Inc assumes no liability for injury, damage, loss, accident, delay or irregularity which may be occasional either by reason of defect, through acts of God, war, fire, breakdown in machinery, riots, strikes or from any causes beyond the control of Golf Zoo, Inc. Tour services including tee times, transportation and lodging are furnished by independent contractors (suppliers) and do not act for or on behalf of Golf Zoo, Inc. The acceptance of tour arrangements is deemed to be consent to the above. Golf Zoo, Inc is not liable or responsible in any way whatsoever for any act, error or omission or for inconvenience, loss, damage, injury or death arriving out of tour arrangements.
RESERVATIONS AND PAYMENTS:
An initial deposit of $100 per person is required to confirm a reservation. Reservations that include air transportation also require full payment of the air portion. Some vendors require a larger deposit during peak or holiday times. No travel services will be booked or confirmed without receipt of deposit
Final Payment is due 30 days prior to departure. For reservations made within 30 days of travel, full payment is required at time of booking.
Golf Zoo, Inc cannot guarantee any reservations not paid on time. In some instances, Golf Zoo, Inc is required to release rooms back to the supplier when not paid on time. In these instances, Golf Zoo, Inc will make every effort to reacquire space. In this instance, the customer is required to pay any late booking fees incurred by Golf Zoo, Inc plus a $25.00 re-booking fee.
CANCELLATION POLICY:
All cancellations must be received by Golf Zoo, Inc. in writing.
Land portion of trip
The initial deposit of $100 per person is fully refundable if trip is cancelled within five days of making the reservation, provided the reservation was initially made 35 or more days prior to departure. Reservations made within 35 days of travel are subject to the cancellation penalties outlined below.
Cancellations received 31 or more days prior to departure will be assessed a per-person penalty of $50.00 plus any non-refundable fees assessed by the travel suppliers. Cancellations received between 15 and 30 days prior to departure will be assessed a per-person penalty of $100 plus any non-refundable fees assessed by the travel suppliers. Cancellations received 14 or fewer days prior to departure will be assessed a per person penalty of $150 plus any non-refundable fees assessed by the travel suppliers.
Air portion of trip
Airline ticket refunds are based on the individual airlines cancellation policy. Most airline tickets are non-refundable and non-transferable.
CHANGES:
Changes made to existing reservations are subject to a $25.00 change fee any fees charged by the travel supplier. Any change made to an airline ticket is subject to any and all airline charges regardless of the time of change.
GOLF:
All golfers must check in at least ½ hour prior to tee time. Tee times missed due to late check in or due to weather related issues will be handled on an individual basis by each course and are not the responsibility of Golf Zoo, Inc. Once play begins, no refunds will be provided by Golf Zoo, Inc for any reason. No cash refunds will be issued for rain checks obtained at any golf course. Rain dose not constitute cancellation of play unless golf course officially closes. Golf Zoo, Inc. will not be responsible for lost or cancelled tee times as a result of air flight delays, war, or acts of God. All golf courses require proper attire (e.g. collared shirts, Bermuda shorts, no t-shirts, cutoffs or jeans, etc.).
NO REFUNDS FOR UNUSED SERVICES:
Refunds or allowances will not be made for transportation, accommodations, tee times, services or other portions of the trip which are unused on or after the tour departure date.
INSURANCE:
Passengers are strongly advised to protect themselves with insurance. Optional cancellation, accident, health and baggage insurance are available to protect tour participants from unforeseen circumstances. Upon request, Golf Zoo, Inc. or your travel agent will provide further information and rates. Insurance must be purchased with initial deposit at time of reservation by the Insurance Company.
Tours operated by Golf Zoo, Inc.
722 Dulaney Valley Road #205, Towson, MD 21204